Ordering bespoke wedding invitations
The minimum order quantity for bespoke invitations is 50 pieces.
We do not offer reprints, so we recommend ordering extra invitations. Based on our experience, ordering 10 additional pieces is a good rule of thumb.
We recommend ordering bespoke invitations at least three months before you plan to send them out.
Design process
Once we receive your enquiry form, we’ll arrange a coffee meeting, either in person or virtually. It’s an opportunity to discuss your ideas and inspirations and get to know each other a little better. This will help us estimate the project timeline and costs. We’ll also explore typography, key motifs and printing techniques.
To secure your place in our studio’s schedule, the design fee must be paid upfront.
THE FORM
1
At the next stage, approximately two weeks later, you’ll receive a presentation of several initial design concepts at different price points. If you have any feedback or ideas of your own, this is the perfect time to let your creativity shine. We see our clients as co-creators of their stationery, which is why we strive to make the entire process relaxed, enjoyable and as straightforward as possible.
GRAPHIC DESIGN
2
Once you’re completely happy with the digital design, we’ll move on to production. What sets our studio apart is our commitment to doing everything in-house, whenever possible. Traditional printing techniques require our full attention and dedication, making each finished piece a work of craftsmanship. If you’ve entrusted us with personalisation or envelope addressing, we’ll ask you to provide a file containing your guests’ names and addresses.
PRODUCTION
3
Once the production balance has been paid and the payment has cleared, your order will be carefully packed and ready to ship. We offer delivery by courier or to a parcel locker.
ASSEMBLY
4
ORDERING
Submitting an enquiry form does not constitute an immediate contract. By completing the form, the Client submits an offer to purchase specific goods.
Orders containing incorrect contact details that make communication impossible will not be processed.
Fonts and layouts may be modified, provided that we always strive to preserve the overall spirit of each design.
We do not reproduce designs created by third parties.
The basic stationery set consists of the main invitation card and envelope. All additional inserts, cards and designs are available at an extra cost.
DESIGN AND APPROVAL OF DIGITAL PROOFS
Please review all text very carefully. Once the digital proof(s) have been approved, no further changes can be made. We accept no responsibility for stylistic errors or typos; the Client is responsible for the accuracy of all supplied text.
The design process timeline begins on the first full day following receipt of payment.
Production begins only once we have received explicit approval of the digital proof(s) and, for ready-made collections, the remaining 50% of the quoted amount has been paid and cleared.
If a design does not proceed to production, any payments made to date, including the deposit, are non-refundable.
Belpapier does not accept orders for single pieces of occasion stationery or test prints.
PRODUCTION
Stationery designed in our studio is handcrafted. Production times therefore depend largely on the quantity and complexity of any changes made, including modifications to existing designs.
The average production time for invitations from our ready-made collections is 21 working days.
If you notice an error in your printed stationery, please notify us immediately. Errors attributable to the Client can be reprinted for an additional fee. Payment for redesign, reprinting and delivery must be made in full before any further design work begins.
Reprints required due to errors made by the Client will not be prioritised.
SHIPPING
Orders are shipped by courier. We are not responsible for delays caused by the courier company.
We take great care when packing our products. If the parcel shows visible external damage, please refuse delivery.
CANCELLATIONS AND RETURNS
The Client has the right to withdraw from the contract; however, design fees are non-refundable. If the Client cancels an order after paying the initial 50% of the quoted amount, this payment will not be refunded.
Under the Polish Consumer Rights Act (Journal of Laws 2014, item 827, Article 38), personalised products (including engraved items) are not eligible for returns, as personalisation prevents them from being resold.
COMPLAINTS
The Client must notify Belpapier of any complaint within 3 days of receiving the parcel.
Individual pieces may differ slightly due to their handcrafted finishing. Such variations are not considered defects and cannot be grounds for a complaint.
Minor colour differences may occur between the digital proof and the printed product. These are mainly due to individual monitor settings, graphics card models and operating system colour settings. Such variations are not considered defects and cannot be grounds for a complaint.